FAQ

Welcome to the FUSION FUN FAQ! Here, we’ve assembled detailed answers to your most common questions about our products, orders, shipping, and more. If you can’t find what you need, feel free to reach out!

1. What types of products do you offer?

We offer a wide array of sports and recreation equipment, including:

  • Resistance Equipment: Cables, bands, accessories, and resistance kits.
  • Strength Training Gear: Benches, racks, weights, kettlebells, and more.
  • Bodyweight Training Tools: Suspension trainers and abdominal equipment.
  • Speed & Agility Equipment: Cones, ladders, plyo boxes, and jump ropes.
  • Mobility & Recovery Items: Foam rollers, massage tools, and fitness mats.
  • Yoga Gear: Mats, props, bags, and kits.
  • Outdoor Games & Playground Equipment: From bocce ball to play structures.
  • Cornhole, Water Sports, Table Tennis, Darts, and more!

2. How do I place an order?

Placing an order is simple:

  1. Browse our website and select the items you want.
  2. Click “Add to Cart” for each item.
  3. When you’re ready, click the cart icon and proceed to checkout.
  4. Fill in your shipping details and select your payment method (payment options are visible at checkout).
  5. Review your order and click “Place Order.”

You’ll receive a confirmation email shortly after!

3. What payment methods do you accept?

Payment options are visible at checkout, and clients must follow the payment instructions provided, as only payment confirms your order.

4. How do I track my order?

Once your order has shipped, you’ll receive an email with tracking details. You can use this information to follow your package’s journey straight to your doorstep!

5. What is your shipping policy?

  • Worldwide Shipping: We ship globally with a maximum estimated delivery time of 3 business days, depending on your location.
  • Same-Day Shipping: We aim to ship all orders the same day they are placed!
  • Free Shipping: Enjoy free shipping on orders over $1000.

For more specific details, check our Shipping & Returns page.

6. What is your return policy?

We want you to be completely satisfied with your purchase! If you need to return an item:

  1. Contact us within 30 days of delivery.
  2. Ensure items are unused and in their original packaging.
  3. We’ll guide you through the return process.

Refunds will be processed once we receive your returned items. Please note that shipping fees are non-refundable.

7. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so it’s best to reach out immediately. If your order has already been shipped, you’ll need to follow our return process.

8. Do you offer customer support?

Absolutely! Our support team is available 24/7. You can reach us via:

  • Email: info@fusion-fun.com
  • Live Chat: Use the chat feature on our website for real-time assistance.

9. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us right away! We’ll work quickly to resolve the issue and ensure you get the right product.

10. How do I care for my equipment?

Proper care will extend the life of your sports gear. Here are some general tips:

  • Resistance Bands: Store them in a cool, dry place and avoid exposure to direct sunlight.
  • Yoga Mats: Clean with a gentle soap and water solution, and avoid harsh chemicals.
  • Weights and Equipment: Wipe down with a damp cloth after use to remove sweat and dirt.

If you have specific care questions for any product, feel free to reach out!

11. Do you have a loyalty program?

While we don’t have a formal loyalty program at the moment, we love rewarding our customers! Keep an eye on our website for promotions, discounts, and special offers.

If you have any other questions or need assistance, don’t hesitate to contact us! We’re here to help you make the most of your FUSION FUN experience. Let’s get moving!